An AI employee for your support team.
It investigates complaints and sends approved responses using your team’s procedures.
- Ticket
- Investigate
- Response
- Your decision
Have a case in mind?
Let's shape the first job around your support policy and approval steps.
We'll reply personally to plan the first job.What it takes on.
Research the complaint
Pull together ticket history, account records, and logs.
Findings with sources
Use your approved replies
Send a template when the facts meet your rules.
Routine response sent
Bring you the exceptions
Prepare the evidence for refunds, custom replies, and policy decisions.
Ready for human review
Example role. We configure the process and access with your team.
Work in the tools your team knows.
These are possible connections for the AI employee’s work. You choose what it needs; we assess whether and how to connect each tool during setup.
Support inbox or email
Read the customer’s question and earlier replies.
CRM and documentation
Find account context and your team’s product guidance.
Slack
Ask your team about a missing detail or policy exception.
We help you get started.
We build the handbook alongside your team, using your standard operating procedures, examples, and preferences.
Start with an editable default process or bring your own. We adapt it together, then try it on your work.
How the handbook worksSupport AgentYour company handbook
- Complaint research & source records
- Approved templates & send conditions
- Sensitive cases & escalation
Other role examples
View all rolesBring us an example of the work.
Tell us what you want a support agent to take on and how your team handles it today. We’ll discuss fit and the setup support you need.
Hire a Support Agent